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Privacy Policy

In this privacy notice we are going to explain why we request your data, under what circumstances and how we take care of it.

About the person responsible

Name: Grecia Victoria Salazar Gómez / Sailing Colibri / SAGG95060344

Tax address: Avenida 5 entre 42 y 44 #1239, Bacalar, Quintana Roo, Zip: 77930 

Our activity: We are a sailing excursion agency in the Bacalar Lagoon, Mexico.

Our telephone: +52 983 1002 363

Email of the person in charge:

The information we request from you and when

Now we will describe the different situations in which your data may be required on this site:


  • When you ask us something via chat, we will ask for your email and name.

  • When you want to subscribe to receive promotions, we will ask you for your name, surname, email and country of origin.

  • When you make a quote to purchase any of our products, services or activities from us, we will ask for your email address.

  • When you make a purchase and have an account with us, we will request your email and password.

  • When you have any questions or suggestions through our Contact Us, we will ask for your name, telephone number and email.

  • When you sign a response for any of the activities we offer.

  • When you share your opinion with us about the experience, we will request your name and email.

  • When you request billing for your visits, we will request RFC, tax address and email.

Very important!

  • We never ask for sensitive personal data on any of our sites.

  • We never request credit or debit card information unless you are making a purchase.

Treatment purposes

Another of our responsibilities is to explain to you why we use, store and process your personal data:


When you connect to this site, to consult by chat, subscribe, quote, buy or request information, you are providing us with personal information and you are giving your consent for your information to be collected, used, managed and stored by us, only as described in this notice.


The purposes depend on the form where you have entered your personal data and are the following:


  • Chat Forms

Provide you with the information you have requested from us through some means of contact.


  • Subscription Form

Send you promotional communications related to any product or service available on our sites.

An automatic unsubscribe link must be included in each newsletter and marketing email sent to you.


  • Purchase Form

Perfect, carry out and control the correct fulfillment of the contract and comply with the legal obligations of Sailing Colibrí.


  • Contact us form

Respond to requests, suggestions or questions through our Customer Service Department.


In addition to the above, there are other purposes:

  • Provide the services and products you have purchased.

  • To carry out internal studies on demographic and statistical data.

  • To know the interests of our users.

  • To support and improve the services offered by our sites, so that we can provide you with a more satisfactory experience.

  • Inform our users about new products or services that are related to the contracted one.

  • Evaluate the quality of the service.

  • Inform about changes to our products or services and provide better service to the user.


The above treatments are subject to your consent, your data will NEVER be used for a purpose other than what is mentioned in this notice and we will NEVER sell your information.

About the use of cookies

Cookies are text files that are automatically downloaded and stored on the hard drive of the user's computer when browsing a specific Internet page, which allow the Internet server to remember some data about this user, including their preferences for viewing the pages on that server, name and password. In some sections of our site we require that the client have cookies enabled since some of the functionalities require them to work.

Limitation of use and disclosure of information

You can stop receiving promotional messages by landline or cell phone, stop receiving emails or advertising through postal mail, by requesting your cancellation by calling +529831002363 and by email:


If you participate in the promotional service via email, you can deactivate the service (Opt-out) at any time in relation to promotional email communications. We will inform you in each of them how to unsubscribe in a simple and hassle-free way. no cost.

The rights you have when providing us with your data

  • Request access to your personal data.

  • Request rectification.

  • Request its cancellation.

  • Request the limitation of your processing (its use and disclosure).

  • And oppose the treatment we are giving him.

  • The portability of your data.

  • Revocation of consent to data processing.


The exercise of these rights is personal, which means that the interested party must request it from the person responsible for the protection of their data. QTo exercise any of the above rights, please contact us by this means:

Email of the person in charge:

Our phone: +529831002363

With attention: From Thursday to Tuesday from 9:00 a.m. to 9:00 p.m.

We will assist you quickly, within a period of no more than 15 business days. We advise you to keep your data updated so that we can provide you with a more personalized service.

Conservation time of your data

We will retain your data until you ask us to delete it.

Security measures to protect your data

  • Use of SSL (Secure Socket Layer) certificates on our sites.

  • Safety procedures for our staff.

  • Limiting access to the databases where the data is stored.

  • Implementation of best practices on servers to keep your information safe.

  • Implementation of controls to comply with the LFPDPPP and the RGPD.

Laws that this privacy notice incorporates



If you consider that the protection of your personal data has been violated, you are free to go to the INAI (National Institute of Transparency, Access to Information and Protection of Personal Data).

Acceptance of terms

When you provide us with your information and check the consent box, it means that you agree for your information to be processed in the aforementioned terms.

Modifications to our privacy notice

We recommend that you consult this PRIVACY NOTICE periodically, as we make updates and modifications to adapt it to the laws that apply to the protection of personal data and internal policies.


If you enter your personal data in any of our purchase forms and check the acceptance checkbox, you will be notified about the update.


Last updated on 10/04/2023 (October 4, 2023).

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